Systemic barriers “undermine critical health initiatives” for office workers
A university study has suggested that workplace health programmes often fail not due to a lack of staff interest, but “entrenched organisational barriers” that limit staff participation.
Photo Credit – Pavel Danilyuk pexels-pavel-danilyuk-7658323
Researchers at Griffith University investigated the barriers to engagement with critical wellness initiatives faced by staff working at call centres – from insurance, banking and health hotline call operators to abuse support workers and emergency dispatchers.
It showed that, while wellness programs were available, employees often lacked the time, space and support required to engage meaningfully.
Despite strong motivation among workers to adopt healthier behaviours, the research identified persistent barriers including:
• Excessive workloads and long hours
• Unsupportive or controlling management
• Poor job security
• Pressure to avoid breaks or sick leave
• Inadequate facilities, equipment, or sit-stand desks
• Noisy or unsupportive work environments
• Low energy and preference to rest after work
These factors contributed to negative health outcomes such as weight gain, depression, musculoskeletal discomfort, and unhealthy coping mechanisms including poor nutrition, physical inactivity, and alcohol use.
Dr Charlotte Brakenridge, the study’s lead author from Griffith University’s Centre for Work, Organisation and Wellbeing, said: “Staff need dedicated time and organisational support to participate in wellness initiatives in office-based environments.
“A whole-of-workplace approach is essential. This includes fostering a supportive culture, active manager involvement, peer encouragement, and allocating time for staff to engage in wellness activities.
“Workplaces should include diverse and engaging communication strategies, such as posters, events, presentations, and social media, rather than relying solely on email.
“Supportive co-workers consistently emerged as a key positive influence which helped staff to manage stress and encouraged participation in health initiatives.”
