Hilton research reveals lack of workplace role models keeping people with learning disabilities out of work 

A study by Hilton has found that a lack of visible role models in the workplace is one of the biggest barriers preventing people with learning disabilities from entering employment, with three quarters saying they would feel more confident applying for jobs if they saw others like them in customer-facing roles. 

Hilton’s research shows that, of the 1.5 million people in the UK living with learning disabilities, only 5 per cent are currently in work. The survey of more than 500 adults with learning disabilities and their carers found that 79 per cent believe businesses need to do more to promote opportunities and highlight the value people with disabilities bring to the workforce. 

Just 16 per cent of those already in work said they had a role model with a similar disability, underlining the lack of representation across key industries, such as hospitality, retail and customer service. 

The findings reveal the power of visibility. Among carers surveyed, 70 per cent said being served by someone with a learning disability motivated them to help their dependent seek fulfilling work, while 75 per cent said it made them realise the person they care for could become a role model for others. 

Hilton’s wider consumer polling mirrored that sentiment, with 93 per cent of the public saying it’s important to see staff from all backgrounds represented in hospitality roles, and 85 per cent believing that having more employees with learning disabilities would inspire others to apply. 

This year marks the 10th anniversary of Hilton’s partnership with Aurora Foxes, which has provided 89 work placements to date, with 15 former students now employed in Hilton hotels across the UK. A long-standing collaboration with the Down’s Syndrome Association’s WorkFit programme has created a further 52 placements, with nearly 40 employees now working through the scheme. 

Stephen Cassidy, Senior Vice President, UK & Ireland, Hilton, said: 

“Representation matters. Seeing people like yourself succeed at work builds confidence and opens doors to career opportunity. Our team members with learning disabilities contribute across a wide range of roles, from front-of-house to revenue management. By providing the right support and fostering an inclusive environment where everyone feels valued, we empower individuals to reach their potential and demonstrate that inclusion is a powerful driver of success in hospitality.” 

Mark Costello, Principal at Aurora Foxes, said: 

“When people with learning disabilities see others like themselves thriving in customer-facing roles, it inspires confidence and ambition. Hilton is helping to transform lives, challenge perceptions and build a more inclusive society where everyone has the opportunity to succeed.” 

The collaboration demonstrates how visibility and meaningful employment can play a pivotal role in improving wellbeing, confidence and belonging, turning inclusion from a social value into a driver of professional and personal growth.