Building a Culture of Feedback: Inside Southbank Centre’s Listening & 360 Journey

Join People Insight and Southbank Centre on Thursday 29 October 2026, 11am–12pm, for a webinar exploring how organisations can move beyond collecting employee feedback to creating meaningful, lasting change. Building a Culture of Feedback: Inside Southbank Centre’s Listening & 360 Journey will bring together Courtney Caton, Internal Communications and Engagement Manager, and Luke Jackson, Learning & Development Manager at Southbank Centre, alongside People Insight's Senior Consultant Costa Antoniou. Drawing on Southbank Centre's experience, the session will explore how employee listening, 360-degree feedback and leadership development can work together to strengthen organisational culture, improve accountability and ensure employees see tangible action from the feedback they provide. Designed for HR, L&D and organisational development professionals, the webinar will share practical approaches to increasing employee participation, building ownership of feedback, maintaining momentum and connecting workforce insights with individual development and organisational improvement.